Refund policy

30-Day Money-Back Guarantee

At HL Store, we are committed to the quality and freshness of our nutrition and personal care products. If you are not completely satisfied with a product purchased directly from HL Store or via an Independent Distributor, you may return it within 30 days of receipt to obtain either a full refund or an exchange. To begin the return procedure, please contact us to request a Customer Refund Form, then send the completed form together with the product to the address we will provide.

Product Exchange Policy

Should you wish to exchange a nutrition or personal care product, this can be done within 30 days of receiving your order. Simply get in touch with us and we will support you throughout the exchange process. The cost of return shipping will also be refunded.

Damaged or Defective Products

If the item you receive is damaged or faulty, you may request a replacement within 30 days of delivery. Please contact us to obtain the return address. We will cover the cost of returning the defective product as well as the shipping costs for sending the replacement item.

Lost or Stolen Return Shipments

HL Store cannot be held responsible for return shipments that are lost or stolen. We strongly advise using a shipping method that includes insurance, tracking, and delivery confirmation to ensure your return is completed safely.

Processing Time for Returns, Exchanges, and Refunds

Returns and exchanges are generally processed within two business days after the returned items have been received at the HL Store warehouse. Please be aware that there may be a delay between the delivery of your return to the warehouse and the official confirmation of its receipt.